Privacy Policy

Effective Date: 15th March 2025

WhiZap ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you use our mobile energy storage and EV charging services, including our mobile application available on iOS and Android. This policy complies with the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), and relevant UK data protection laws.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, payment details, and account credentials.
• Usage Data: Charging session details, location data (if permission granted), and interactions with our platform.
• Technical Data: Device information, IP address, cookies, and app usage analytics.

2. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: To provide and manage our EV charging services.
• Legitimate Interests: To improve our services, prevent fraud, and enhance security.
• Consent: For sending marketing communications (users can withdraw consent at any time).
• Legal Obligation: When required by applicable laws or regulations.

3. How We Use Your Information

We use your information to:

• Provide and manage our EV charging services.
• Process payments and issue charging credits.
• Prevent fraudulent activity and ensure security.
• Improve our services and customer support.
• Send you promotional offers, subject to your preferences.
• Ensure compliance with App Store and Google Play Store policies.

4. Permissions and Third-Party Services

Our app may request access to certain device permissions, including:

• Location Data: Used to find nearby charging stations and optimize service delivery.
• Push Notifications: To send important updates about charging sessions and promotions.
• Payment Processing: Managed through secure third-party payment providers.

We do not share your personal information with third parties for marketing purposes without your explicit consent.

5. Data Retention

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

6. Data Transfers

We may transfer your data outside the UK/EU. If we do, we ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs), to protect your personal data.

7. Your GDPR Rights

Under GDPR, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data under certain conditions.
• Right to Restriction: Request restriction of processing your data.
• Right to Data Portability: Request to transfer your data to another provider.
• Right to Object: Object to processing based on legitimate interests or direct marketing.

You can exercise these rights by contacting us at support@whizap.co.uk.

8. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us to have it removed.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If changes are significant, we will notify you via the app or email.

10. Contact and Complaints

If you have concerns about your data privacy, you may contact us at support@whizap.co.uk. You also have the right to file a complaint with the UK Information Commissioner's Office (ICO) or the relevant EU data protection authority.